Privacy Policy

1. Introduction

Caravell respects your privacy. This Privacy Policy explains what information we may collect when you visit our website, request a quotation, contact us, apply for a job or use our services.

2. Information We May Collect

We may collect information that you provide directly, including:

• Name
• Email address
• Phone number
• Company name
• City or address
• Product requirements
• Quotation or business-enquiry details
• Feedback or support requests
• CV, education and employment information submitted through the Careers page

We may also automatically collect limited technical information, such as your IP address, browser type, device type, pages visited and website activity.

3. How We Use Your Information

Caravell may use your information to:

• Respond to enquiries
• Prepare and follow up on quotations
• Provide product and service information
• Process confirmed business orders
• Arrange delivery, installation or after-sales support
• Review job applications
• Improve the website and customer experience
• Protect the website from fraud or misuse
• Meet legal, accounting or business requirements

Submitting a quotation request does not create a confirmed order.

4. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Keep the website working properly
• Remember user preferences
• Measure website traffic
• Improve website performance
• Understand the effectiveness of advertising

5. Sharing of Information

We may share necessary information with trusted parties involved in providing our services, such as:

• Caravell employees and departments
• Authorised dealers or workshops
• Delivery and installation providers
• Website hosting and IT providers
• Email, CRM or cloud-service providers
• Recruitment service providers
• Payment processors, if online payments are introduced
• Government authorities where legally required

Caravell does not sell personal information to third parties.

6. Career Applications

Information submitted through the Careers page may be used to assess your suitability for employment.

7. Data Retention

We retain information only for as long as reasonably required to:

• Respond to an enquiry
• Manage a customer or business relationship
• Provide warranty or after-sales support
• Maintain legal, tax and accounting records
• Handle disputes or complaints

8. Data Security

Caravell takes reasonable steps to protect personal information from unauthorised access, loss or misuse. However, no website or electronic communication system can be guaranteed to be completely secure.

Do not send bank passwords, card-security codes or other highly sensitive information through contact forms, WhatsApp or ordinary email.

9. External Links and Social Media

Our website may contain links to social-media platforms, dealers, workshops and other third-party websites.

These third parties have their own privacy policies. Caravell is not responsible for how independent websites or platforms use your information.

10. Your Privacy Choices

You may contact Caravell to request:

• Access to your personal information
• Correction of inaccurate information
• Deletion of information that is no longer required
• Withdrawal of marketing consent
• Removal from marketing communications

Some information may need to be retained for legal, contractual, warranty or accounting purposes.

11. Children's Privacy

The website is not specifically intended for children. Children should not submit personal information without the involvement of a parent or legal guardian.

12. Changes to This Policy

Caravell may update this Privacy Policy when its website, services or legal requirements change. The updated version will be posted on this page.

13. Contact Us

For privacy questions or requests, contact: