Last Updated: 13 July 2026
By using the Caravell website, submitting an enquiry or requesting a quotation, you agree to these Terms and Conditions.
If you do not agree, please stop using the website.
The website provides information about Caravell products and services, including commercial refrigeration equipment, visi coolers, freezers, deep freezers, display counters, chillers, water coolers, dispensers, kitchen services and cold-chain solutions.
The website is mainly used for product information, quotation requests, business enquiries, careers and after-sales contact.
Website content does not automatically create a binding offer or confirmed order.
Caravell aims to provide accurate product information. However:
Customers must confirm the final model, specifications, price, quantity, availability and warranty terms in writing before placing an order.
Submitting a quotation request does not create an order.
A Caravell quotation may include:
The final written quotation will take priority over general website information.
An order becomes binding only after Caravell completes its official order-acceptance process.
Adding a product to the website cart or submitting a form does not confirm an order.
Prices shown on the website, if any, may not be final.
Final prices, taxes, delivery costs and installation charges will be confirmed through a written quotation or invoice.
Caravell does not promise instalment plans or online payment unless officially confirmed in writing.
Delivery and installation terms will be confirmed separately.
Customers may be responsible for:
Delivery dates are estimates unless specifically guaranteed in writing.
Customers should inspect products at the time of delivery for:
Any issue should be reported to Caravell as soon as possible.
Cancellation, return, exchange and refund rules depend on the product and order status.
Customized, bulk or special-order products may not be cancellable or returnable after production has started.
No money-back guarantee or fixed return period applies unless confirmed in writing by Caravell.
Warranty coverage will be based on the written quotation, invoice, warranty card or product document provided with the purchase.
Warranty may depend on:
Caravell may request the following before providing repair or warranty support:
Inspection, transportation, spare parts and repair charges may apply where the issue is not covered by warranty.
Customers ordering customized or bulk products must carefully review and approve:
Changes requested after approval may result in additional costs or delays.
Customers must:
Caravell is not responsible for problems caused by incorrect customer information, unsuitable site conditions or improper use.
Users must not:
Caravell's website content, including its logo, product images, descriptions, graphics, videos and designs, may not be copied or commercially used without written permission.
The website may contain links to social-media platforms, dealers, workshops or other third-party websites.
Caravell is not responsible for independent third-party websites, their services or their policies.
Customers should confirm that a dealer or workshop is currently authorised before making payment or arranging service.
Caravell does not guarantee that the website will always be available or completely free from technical errors.
Caravell may correct errors relating to:
Users should obtain written confirmation before relying on important website information.
To the extent permitted by Pakistani law, Caravell will not be responsible for losses caused solely by reliance on general website information where the customer did not obtain written confirmation of price, specifications, availability, delivery, installation or warranty.
Nothing in these Terms limits rights or liabilities that cannot legally be excluded.
Caravell will not be responsible for delays caused by events beyond its reasonable control, including natural disasters, government restrictions, transport disruption, material shortages, utility failures or supplier delays.
Personal information submitted through the website will be handled according to the Caravell Privacy Policy.
These Terms are governed by the applicable laws of Pakistan.
Any dispute should first be raised with Caravell in writing so that both parties can attempt to resolve it.
Caravell may update these Terms when its website, services or business practices change. The latest version will be published on the website.
